POLITIQUE WHOLESALE

WHOLESALE POLICY 

 Pre-order period: 

 During this period, any order changes can be made. Adding or removing items can be done before or after the order is confirmed. 

 Order processing period 

All order cancellations must be authorized by your agent who will then contact us to confirm it.

No addition or change of size can be made on an order in process, you must create a new order from the website. This is to avoid any handling or billing errors.  However, we can remove items from your order as long as it has not been shipped. 

Period following invoicing 

All invoices sent by email must be paid before the order is shipped using the following payment methods: 

• Via the website following the link in the billing email, with a Visa, Mastercard or American Express credit card
• By sending your credit card information to your agent  

Groupe Souris Mini reserves the right to cancel any order, for which no payment agreement has been previously established and which remains with an unpaid balance. Any order deemed fraudulent or abusive can be cancelled at any time without notice.  

Delivery period

 Our orders are shipped with Canada Post's expedited service, which guarantees timely delivery and insurance on our packages. However, we cannot be held responsible for unforeseen circumstances such as natural disasters, longer customs clearance or busy periods that may cause additional delays in delivery. 

Period following receipt of goods 

 All orders paid out for delivery or delivered, cannot be refunded, or cancelled in whole or in part except for the following conditions. 

• Items that have a major problem making them unsaleable, will be refunded and taken back at our expense. 

 A delay of 2 weeks following the date of delivery is granted to mention any problem concerning the goods.